We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@bjooboutique.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Still have questions regarding our return policy, email us at info@bjooboutique.com.

Damages and issues
Please inspect your order upon reception and contact us immediately (within 2 days)  if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned or exchanged like EARRINGS and custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about a specific item or a size.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You can only exchange ONCE.

Refunds
We do not provide cash refunds. Upon returning the item, you will receive credit in the form of a gift card that can be used online.